Terms & Conditions

Terms & Conditions

This price list supersedes all previous editions. Any mistakes or typographical errors are not reasons to lodge complaints. Every order is subject to following sales conditions.

Prices

Prices shown are inclusive of vat, the company reserves the right to modify prices, general sales conditions at any time without prior notice. All prices in this book were correct at the time of going to the press. However, currency fluctuation, increase in the cost of raw materials and ever rising fuel prices all contribute to manufacturing costs, over which we have no control. Therefore, prices in this book are subject to change without notice and you should always refer to our website for the most up to date prices at www.euro-bathrooms.co.uk and www.euro-bathroom.com.

Orders

All orders are subject to the Company's approval and are completely and tacitly subject to the following sales conditions. The order is confirmed at the prices shown in the catalogue. Modifications to orders communicated verbally and/or by phone, must be confirmed in writing by the customer. Customer cannot cancel an order without the agreement from the company, the Company reserves the right to apply applicable charges. The minimum purchase order is £100.00 excluding vat, for areas within London M25 Zone or £250.00 excluding vat, for the areas outside M25 zone or £550 for other county deliveries. All orders under this value will be charged a carriage fee as applicable. All goods once delivered will attract 25% re-stocking charges upon return. Goods should be in its original packaging, urn-opened and un-damaged for it to be accepted back as returns. Order cancelled without prior notice after dispatched, there will be 25% restocking charges applicable. Deliveries made to any area where London Congestion and Ultra Low Emission Zone charges apply will attract an additional £34.OO service charge.

Delivery

The company shall endeavour to deliver the goods by the date quoted for delivery, but such date is not guaranteed. The date quoted shall be extended by a reasonable period if there is a delay caused for any reason beyond the reasonable control of the company. Deliveries should be checked immediately upon receipt, any discrepancies, should be notified within 48 hours. Any notifications received after this period will not be accepted. No returns of goods will be accepted by the company without prior authorization and compliance with our return's procedure. In the event that the customer returns any goods which are not defective, then these goods will be accepted only if they are undamaged and in resalable conditions which requires that the goods are unused and in its complete original packaging. In case deliveries are cancelled without prior notice after dispatched, there will be 15% restocking charges applicable.

Packaging

All products are packaged by fully trained, professional warehousing staff and leave the premises in perfect condition for delivery. As such Euro Bathrooms declines all responsibility for damages arising from mishandling during transit or storage of customers premises.

Compatibility

Whilst the majority of Euro Bathrooms products are compatible with UK specifications, care should be taken on product selection prior to ordering to avoid problems arising from installation issues. Euro Bathrooms reserves the right to make technical changes to products at any time and modify or cancel models without notice. Details and dimensions are approximate; therefore, we advise no pre drilling to fit products before receiving product delivery. Euro Bathrooms will not be held liable for fitting issues that arise if drilling or any other fittings installation is attempted before the product is received and physically checked.

Payment Terms

The buyer shall pay the price of the goods not later than the end of the next calendar month following the date of invoice relating to the goods. All payments shall be made in full, without deduction in respect of any counter claim. If the buyer fails to comply strictly within the company's credit terms the company shall be entitled to cancel the contract, change payment terms or suspend any further deliveries to the buyer, any sum remaining outstanding after the company's terms, will be considered overdue and will attract interest payable to the company at the rate of 10% over Barclays bank base rate, until payment is received.

Property Rights

Until Euro Bathrooms has received full payment for goods and services delivered, the goods will remain the exclusive property of Euro Bathrooms Ltd All returns should be requested in written to office. Any approved collections will be collected against an assigned collection note, goods collected will be approved to a refund or replacement as per terms. All our products have to be installed by a certified installer/ plumber, Failure to do so will void the warranty. Please check all products for any manufacturing faults before installing. Any faults/ damages have to be reported within 48 hours of delivery. All our products are covered for 10 years for manufacturing faults only, any damages due to wear and tear, nature of use are not covered under warranty.

 

Our Products are warranted as below:

Product Category 

Warranty Term

  Limitation/Remarks

Ceramics               

10 years

Manufacturing defects only.

(Toilets & basin)  

Toilet seats & flushing packs washers, electronic or electrical parts covered only 1 year warranty.

Furniture  

10 years

Manufacturing defects only.

(Vanities, units, panels) 

Handles, hinges, rollers etc covered only for 1 year warranty.

Brass ware  

10 years

Manufacturing defects only.

(Shower valves) 

Thermostatic or divertor cartridges, handles, knobs, hose connector, washers or any plastic/rubber parts covered for 1 year warranty.

Taps    

10 years

Manufacturing defects only.

(Basin mixers) 

Cartridges, handles, hose connectors, washers or any plastic/rubber parts covered for 1 year warranty.

Showers   

10 years

Manufacturing defects only.

(Shower heads, hand showers and hoses & shower kits & accessories)

Connectors, washers or any plastic/rubber parts covered for 1 year warranty.

Douches 

2 years

Manufacturing defects only.

(Douche vales & spare handles) 

Cartridges, handles, hose connector, washers or any plastic/rubber parts covered for 1 year warranty.

Wetrooms & enclosures  

10 years

Manufacturing defects only.

(Shower doors & glass panels and & screens) 

Handles, rollers, hinges & seals or any plastic/rubber parts covered for 1 year warranty.

Kleen shower    

10 years

Manufacturing defects only.

(Shower boards & trays) 

Seals or any plastic parts covered for 1 year warranty.

Flushmate      

10 years

Manufacturing defects only.

(Wastes, traps, fillers, cisterns and filling & flushing valves, flush buttons

Seals, plastic/rubber parts covered for 1 year warranty.

Bath accessories    

10 years

Manufacturing defects only.

Screws or any plastic/rubber parts covered only for 1 year warranty.

Toilet seats      

1 years

Manufacturing defects only.

(Generic & universal seats) 

Hinges, washers or plastic/rubber parts does not come separately and no spares provided. Complete toilet seats including hinges only supplied.

Led mirrors

2 years

Manufacturing defects on glass only.

Sensors, wiring, sockets etc covered only for 1 year warranty.

 

8. Company's Liability

8.1                Nothing in these Terms shall exclude or restrict the Company's liability:

a)  For the death or personal injury resulting from the company's negligence or

b) For or fraudulent misrepresentation or

c)  Under section 2(3) Consumer Protection Act 1987 or

d) For any matter which it would be illegal for the company to exclude or attempt to exclude its liability.

8.2                The company warrants that, subject to the other provisions of these terms upon deliver:

a)  The goods will be of good materials and workmanship

b) The goods will be reasonably fit for any particular purpose for which the goods are being bought if the buyer had made known that purpose to the company in writing that it is reasonable for the buyer to rely on the skill and judgment of the company.

8.3                In this clause "the defect" shall mean the condition and/or any attribute of the goods and/or any condition or circumstance arising from any service provided by the company and/or any other circumstances which but for the effect of these conditions would have entitled the buyer to damages.

8.4                The company shall not be liable for a breach of any of the warranties in clause

a)  Unless the defect is discovered with 7 days of the date of delivery and the company is given written notice of the defects with 7 days of it being discovered

b) The buyer makes any further use of the goods after giving notice of the defect to the company

c)  If the buyer fails to adhere to the terms of payment set out in the terms

d) Unless after discovery of the defect the company is given a reasonable opportunity to inspect the goods before they are used fixed in any way interfered with and the buyer (if asked to do so by the company) returns such goods to the company's premises at the buyer's cost for the examination to take place there. If following such inspection by the company the company accepts that the goods do have a defect the company shall refund to the buyer the reasonable cost incurred in returning such goods to the company. It is acknowledged that the costs of suspending works are relevant to the determination of what is a reasonable opportunity and this clause shall not apply to any works affecting the goods which it may be reasonably necessary to carry out in the interests of safety and/or as emergency measures

e) Any products tempered or altered with will void warranty.

f)   If the defect arises as a result of the goods being used for a purpose other than that specified to or by the company g) If the defect arises from fair wear and tear; and/or

h)   if the defect arises from the buyer's negligence, mis-use, alteration or repair of the goods, failure to follow British Standard or industry instructions relevant to the goods, storage of the goods in unsuitable conditions or use of the goods in abnormal working conditions

i)     All consumables like toilet Seats, flushing valves, filling valves, thermostatic cartridges, diverters and on/off cartridge's etc are guaranteed for one year only due to the nature of usage and water quality

j)    All LED mirrors and bath screens, shower enclosures or any glass products to be checked upon delivery, no breakage claims or damages accepted once delivered

k)   All LED mirrors and bath screens, shower enclosures or any glass products are non-returnable.

l)     MDF furniture are not guaranteed for water damages

m)  All cartridges are warranted for manufacturing faults only for 1 year, water scaling is not covered under warranty.