Terms & Conditions
Terms & Conditions
This price list supersedes all previous
editions. Any mistakes or typographical errors are not reasons to lodge
complaints. Every order is subject to following sales conditions.
Prices
Prices shown are inclusive of vat, the company
reserves the right to modify prices, general sales conditions at any time
without prior notice. All prices in this book were correct at the time of going
to the press. However, currency fluctuation, increase in the cost of raw
materials and ever rising fuel prices all contribute to manufacturing costs,
over which we have no control. Therefore, prices in this book are subject to
change without notice and you should always refer to our website for the most
up to date prices at www.euro-bathrooms.co.uk and www.euro-bathroom.com.
Orders
All orders are subject to the Company's
approval and are completely and tacitly subject to the following sales
conditions. The order is confirmed at the prices shown in the catalogue.
Modifications to orders communicated verbally and/or by phone, must be
confirmed in writing by the customer. Customer cannot cancel an order without
the agreement from the company, the Company reserves the right to apply
applicable charges. The minimum purchase order is £100.00 excluding vat, for
areas within London M25 Zone or £250.00 excluding vat, for the areas outside
M25 zone or £550 for other county deliveries. All orders under this value will
be charged a carriage fee as applicable. All goods once delivered will attract
25% re-stocking charges upon return. Goods should be in its original packaging,
urn-opened and un-damaged for it to be accepted back as returns. Order
cancelled without prior notice after dispatched, there will be 25% restocking
charges applicable. Deliveries made to any area where London Congestion and
Ultra Low Emission Zone charges apply will attract an additional £34.OO service
charge.
Delivery
The company shall endeavour to deliver the
goods by the date quoted for delivery, but such date is not guaranteed. The
date quoted shall be extended by a reasonable period if there is a delay caused
for any reason beyond the reasonable control of the company. Deliveries should
be checked immediately upon receipt, any discrepancies, should be notified
within 48 hours. Any notifications received after this period will not be
accepted. No returns of goods will be accepted by the company without prior
authorization and compliance with our return's procedure. In the event that the
customer returns any goods which are not defective, then these goods will be
accepted only if they are undamaged and in resalable conditions which requires
that the goods are unused and in its complete original packaging. In case
deliveries are cancelled without prior notice after dispatched, there will be
15% restocking charges applicable.
Packaging
All products are packaged by fully trained,
professional warehousing staff and leave the premises in perfect condition for
delivery. As such Euro Bathrooms declines all responsibility for damages
arising from mishandling during transit or storage of customers premises.
Compatibility
Whilst the majority of Euro Bathrooms products
are compatible with UK specifications, care should be taken on product
selection prior to ordering to avoid problems arising from installation issues.
Euro Bathrooms reserves the right to make technical changes to products at any
time and modify or cancel models without notice. Details and dimensions are
approximate; therefore, we advise no pre drilling to fit products before receiving
product delivery. Euro Bathrooms will not be held liable for fitting issues
that arise if drilling or any other fittings installation is attempted before
the product is received and physically checked.
Payment Terms
The buyer shall pay the price of the goods not
later than the end of the next calendar month following the date of invoice
relating to the goods. All payments shall be made in full, without deduction in
respect of any counter claim. If the buyer fails to comply strictly within the
company's credit terms the company shall be entitled to cancel the contract,
change payment terms or suspend any further deliveries to the buyer, any sum
remaining outstanding after the company's terms, will be considered overdue and
will attract interest payable to the company at the rate of 10% over Barclays
bank base rate, until payment is received.
Property Rights
Until Euro Bathrooms has received full payment
for goods and services delivered, the goods will remain the exclusive property
of Euro Bathrooms Ltd All returns should be requested in written to office. Any
approved collections will be collected against an assigned collection note,
goods collected will be approved to a refund or replacement as per terms. All
our products have to be installed by a certified installer/ plumber, Failure to
do so will void the warranty. Please check all products for any manufacturing
faults before installing. Any faults/ damages have to be reported within 48
hours of delivery. All our products are covered for 10 years for manufacturing
faults only, any damages due to wear and tear, nature of use are not covered
under warranty.
Our Products are warranted as below:
Product Category |
Warranty Term |
Limitation/Remarks |
Ceramics
|
10 years |
Manufacturing defects only. |
(Toilets & basin) |
Toilet seats & flushing packs washers, electronic or electrical
parts covered only 1 year warranty. |
|
Furniture |
10 years |
Manufacturing defects only. |
(Vanities, units, panels) |
Handles, hinges, rollers etc covered only for 1 year warranty. |
|
Brass ware |
10 years |
Manufacturing defects only. |
(Shower valves) |
Thermostatic or divertor cartridges, handles, knobs, hose connector,
washers or any plastic/rubber parts covered for 1 year warranty. |
|
Taps |
10 years |
Manufacturing defects only. |
(Basin mixers) |
Cartridges, handles, hose connectors, washers or any plastic/rubber
parts covered for 1 year warranty. |
|
Showers |
10 years |
Manufacturing defects only. |
(Shower heads, hand showers and hoses & shower kits &
accessories) |
Connectors, washers or any plastic/rubber parts covered for 1 year
warranty. |
|
Douches |
2 years |
Manufacturing defects only. |
(Douche vales & spare handles) |
Cartridges, handles, hose connector, washers or any plastic/rubber
parts covered for 1 year warranty. |
|
Wetrooms & enclosures |
10 years |
Manufacturing defects only. |
(Shower doors & glass panels and & screens) |
Handles, rollers, hinges & seals or any plastic/rubber parts
covered for 1 year warranty. |
|
Kleen shower |
10 years |
Manufacturing defects only. |
(Shower boards & trays) |
Seals or any plastic parts covered for 1 year warranty. |
|
Flushmate |
10 years |
Manufacturing defects only. |
(Wastes, traps, fillers, cisterns and filling & flushing valves,
flush buttons |
Seals, plastic/rubber parts covered for 1 year warranty. |
|
Bath accessories |
10 years |
Manufacturing defects only. |
Screws or any plastic/rubber parts covered only for 1 year warranty. |
||
Toilet seats |
1 years |
Manufacturing defects only. |
(Generic & universal seats) |
Hinges, washers or plastic/rubber parts does not come separately and no
spares provided. Complete toilet seats including hinges only supplied. |
|
Led mirrors |
2 years |
Manufacturing defects on glass only. |
Sensors, wiring, sockets etc covered only for 1 year warranty. |
8. Company's
Liability
8.1
Nothing in these Terms shall exclude
or restrict the Company's liability:
a)
For the death or personal injury
resulting from the company's negligence or
b)
For or fraudulent misrepresentation or
c)
Under section 2(3) Consumer Protection
Act 1987 or
d) For
any matter which it would be illegal for the company to exclude or attempt to
exclude its liability.
8.2
The company warrants that, subject to
the other provisions of these terms upon deliver:
a)
The goods will be of good materials
and workmanship
b) The
goods will be reasonably fit for any particular purpose for which the goods are
being bought if the buyer had made known that purpose to the company in writing
that it is reasonable for the buyer to rely on the skill and judgment of the
company.
8.3
In this clause "the defect"
shall mean the condition and/or any attribute of the goods and/or any condition
or circumstance arising from any service provided by the company and/or any
other circumstances which but for the effect of these conditions would have
entitled the buyer to damages.
8.4
The company shall not be liable for a
breach of any of the warranties in clause
a)
Unless the defect is discovered with 7
days of the date of delivery and the company is given written notice of the
defects with 7 days of it being discovered
b)
The buyer makes any further use of the
goods after giving notice of the defect to the company
c)
If the buyer fails to adhere to the
terms of payment set out in the terms
d)
Unless after discovery of the defect
the company is given a reasonable opportunity to inspect the goods before they
are used fixed in any way interfered with and the buyer (if asked to do so by
the company) returns such goods to the company's premises at the buyer's cost
for the examination to take place there. If following such inspection by the
company the company accepts that the goods do have a defect the company shall
refund to the buyer the reasonable cost incurred in returning such goods to the
company. It is acknowledged that the costs of suspending works are relevant to
the determination of what is a reasonable opportunity and this clause shall not
apply to any works affecting the goods which it may be reasonably necessary to
carry out in the interests of safety and/or as emergency measures
e)
Any products tempered or altered with
will void warranty.
f)
If the defect arises as a result of
the goods being used for a purpose other than that specified to or by the
company g) If the defect arises from fair wear and tear; and/or
h)
if the defect arises from the buyer's
negligence, mis-use, alteration or repair of the goods, failure to follow
British Standard or industry instructions relevant to the goods, storage of the
goods in unsuitable conditions or use of the goods in abnormal working
conditions
i)
All consumables like toilet Seats,
flushing valves, filling valves, thermostatic cartridges, diverters and on/off
cartridge's etc are guaranteed for one year only due to the nature of usage and
water quality
j)
All LED mirrors and bath screens,
shower enclosures or any glass products to be checked upon delivery, no
breakage claims or damages accepted once delivered
k)
All LED mirrors and bath screens,
shower enclosures or any glass products are non-returnable.
l)
MDF furniture are not guaranteed for
water damages
m) All
cartridges are warranted for manufacturing faults only for 1 year, water
scaling is not covered under warranty.